RBT | Delivering four-star, best-practice services
Downloads
RBT transformed a two-star Benefits Service into an acclaimed four-star service which is recognised as best practice Nationally.
A comprehensive plan to turn the service round was drawn up and implemented following in-depth groundwork and consultation with customers.
The time to process claims has fallen dramatically, Benefit Fraud management has been greatly improved, and errors significantly reduced. Customer satisfaction is at record levels.
The achievement is the result of an intense period of business transformation and business process re-engineering, followed by a change management programme, including organisation re-design, training and skills development, and knowledge transfer.
We can help you achieve higher revenue collection, better fraud management and enhanced benefits compliance.
Our experience of managing technology, cultural change and business process combines BT's first class change management skills and the best of local government expertise.
We offer a range of tailor-made services including:
- Consultancy
- Transformation services
- Project integration
- Telephony and networking
- Business practice re-organisation change management
- Project implementation
For more information please contact us